CUSTOMER SERVICE
Thanks for choosing GayWeddings.com!
Our original boutiques, TwoBrides.com & TwoGrooms.com, opened their virtual doors in 2000, ready to serve same sex couples who were searching for hard-to-find products and accessories for their weddings, unions and commitment ceremonies.
Though we have changed our look and consolidated our services into one boutique, we are pleased to offer the same superlative, personal customer service we have always offered.
To find the answer to your general questions, please refer to our Frequently Asked Questions (FAQ).
You can also easily learn more about our privacy policy, return policy, and affiliate policy.
And, while you're at it, we also encourage you to learn more about us and the inspiring story of the straight mom who started it all.
Our Responsiveness
We make every effort to ship standard orders out within 2 business days, expedited orders within 1 business day, and otherwise strive to contact customers within 72 hours when holidays, out-of-stock items, or other events might delay shipment. Please note that some customized orders may take 4-6 weeks for delivery, though we strive to ship orders as quickly as possible.
International Orders
We are a U.S.-based company and have chosen to serve our many international customers even though logistics and shipping costs can be challenging at times for all parties.
We also list our prices in U.S. Dollars.
Upon checkout, we offer our most accurate shipping estimate for international orders and follow up with updated information in a timely fashion to help our customers make an informed decision about shipping costs, fuel surcharges, and customs duties. Regardless of our original estimates, which we make to the best of our ability, the customer is responsible for all shipping & handling charges. Please don't hesitate to contact us with questions about shipping overseas or to Mexico or Canada.
Please contact Customer Service for help with the following:
- Questions about products, styles, and personalization
- Specific questions about your order
- Additional questions about returns or exchanges
- Comments, concerns or general feedback
CONTACT INFORMATION
E-mail
phone: (703) 224-8115
fax: 703) 224-8001