Returns & Refunds
If you are not completely satisfied with your purchase, you may return it for exchange, credit, or refund, with the exception of any personalized products or special orders. These are not returnable.
If the item was damaged in transit:
Please contact us to describe the circumstance and request our assistance in exchanging the item. Please include your order number when contacting us.
If you are unsatisfied with your purchase:
We request that any return be re-packed in its original box and include the packing slip (in plastic sleeve on outside of box), order number, and a note regarding the reason(s) for your return and whether you wish to exchange your item(s), credit the price toward another purchase, or receive a refund. Please also contact us, alerting us that you are requesting a return. We recommend that you contact us prior to shipping your return so that we can work with you to clarify any questions or concerns.
Please ship the item, prepaid and insured, to:
Duplium Fulfillment
Attn: GayWeddings.com Returns
2029 Westgate Drive
Suite 120
Carrollton, TX 75006
In order to receive a refund, products must be received in their original condition with all original packaging. If your item was shipped without a packing slip or if you have questions, please contact us.
Order Cancellation
You may cancel any GayWeddings.com order within 24 hours of placing your order. Personalized orders may be canceled if the item has not yet been personalized.To cancel, please contact us or call 703-875-3164 to determine order status. Include or state your Order Number when contacting us.
Vendor Listing Cancellation
You may cancel a Basic level listing in our gay-friendly directory at any time. Please allow 1-2 weeks for the account to be canceled and removed from our site. You may also cancel any annual premium level listing (Active, Works! or Ultimate level) and request a pro-rated refund for the unused portion of your term. We request 30 days notice to cancel your paid listing. Unless canceled within 24 hours of placing your order, quarterly level listings are not eligible for a refund, but the listing can be removed from the site upon request.